Job Overview

ibex. is looking for a top-opportunity Customer Success Specialist to join our dynamic team. In this role, you will ensure customers achieve their desired outcomes by providing outstanding support, training, and proactive engagement...

Job Description

• Proactively engage with customers to develop with them a keen focus on business outcomes, customer satisfaction, risk identification, and management.
• Ensure customer satisfaction and handle any escalations in a timely and professional manner.
• Collaborate with cross-functional teams, including Sales and Product, to deliver a customer-centric solution.
• Use data to track customer health metrics and provide data-driven insights to help customers maximize the value of our services.
• Provide regular and actionable reporting to (Customer Relationship Management (CRM)) software (client management software) to CRM data entry.
• Ensure proper and clear reporting of Customer Relationship Management (CRM) software (client management software) to CRM data entry.
• Sales, make outbound calls and Service to Inbound Calls (including but not limited to CRM, Customer leads for CSAT), Risk Collection and Provide Risk and Provide information about our facilities.
• Liaise with Operation team to address issues and improvements to drive quality outcomes and quality processing.
• Share a Customer-centric mindset and attitude related to the quality processing and quality issues.

Job Requirements

• Minimum 6 Months experience of BPO & Call Centre industry.
• Candidate must have a minimum of A Levels or equivalent education.
• Candidate should be open to work on different shifts (morning/afternoon/evening/night).
• Basic knowledge of common office tools like Google Workspace, Microsoft Word or similar office tool.
• Excellent spoken and written English language skills and ability to communicate.
• Strong logical thinking and problem-solving skills and ability to communicate.

Job Specifications

• B.A/B.com or equivalent / Manager.
• 1 to 2 years or above to apply for this position for the requirements (Freshers/Good Candidates will be considered providing excellent skills).
• The applicant should be based in or willing to relocate to Karachi.

Career Growth Opportunities at ibex. Pakistan

We are an equal opportunities employer and believe in providing a diverse and inclusive working environment including:

• Annual Increment (based on Annual Appraisal result).
• Office Promotions / Classroom Candidate.
• Training Sessions.
• Long-term growth of the individuals.
• Day-to-day development in gap for Growth after completing 1 yr etc.