Job Overview

Responsible for acting as a liaison between our Arabic customers and the respective client and ensuring compliance with the process and policies.

Job Description

• Interact with customers to provide and process information in response to their inquiries, concerns, and requests about products and/or services
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate promptly back to the customer, track and resolve any issues regarding the service
• Contribute to the customer development role
• Ensure a positive Customer Experience, ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance

Job Specifications

• O Levels/Matric or above
• Fluent in Arabic (both written and spoken)
• Proficient in English (both written and spoken) – B1 level
• Proficient in MS Office, particularly MS Excel
• Strong emotional intelligence and critical thinking skills
• Self-motivated, assertive, and responsive
• Excellent interpersonal and problem-solving skills
• Customer service experience is preferred but not mandatory